Monday, October 28, 2013

Service with a smile

An award should go to the United Airlines gate agent in Denver for being smart and funny, and making her point, when confronted with a passenger who probably deserved to fly as cargo.
During the final days at Denver's old Stapleton airport, a crowded United flight was canceled.
A single agent was rebooking a long line of inconvenienced travelers. Suddenly an angry passenger pushed his way to the desk. He slapped his ticket down on the counter and said, "I HAVE to be on this flight and it has to be FIRST CLASS."
The agent replied, "I'm sorry sir. I'll be happy to try to help you, but I've got to help these folks first, and I'm sure we'll be able to work something out."
The passenger was unimpressed. He asked loudly, so that the passengers behind him could hear, "Do you have any idea who I am?"
Without hesitating, the gate agent smiled and grabbed her public address microphone.
"May I have your attention please?" she began, her voice bellowing throughout the terminal. "We have a passenger here at the gate WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his identity, please come to the gate."
With the folks behind him in line laughing hysterically, the man glared at the United agent, gritted his teeth and swore.
Without flinching, she smiled and said, "I'm sorry, sir, but you'll have to stand in line for that, too."
The man retreated as the people in the terminal applauded loudly. Although the flight was canceled and people were late, they were no longer angry at United.


Morning Funnies


Birthdays on October 28th

1955 - Bill Gates
1967 - Julia Roberts
1903 - Evelyn Waugh
1969 - Ben Harper
1962 - Daphne Zuniga
Todays Picdump

Crappy Costume

Blast from the Past

Afternoon Funnies

Never give up

This day in History

Lead Story
Gateway Arch completed, 1965
American Revolution
British proclamation forbids residents from leaving Boston, 1775
Leif Erickson Tunnel completes 1,593-mile I-35, 1992
Civil War
The Second Battle of Fair Oaks concludes, 1864
Cold War
The Cuban Missile Crisis comes to an end, 1962
Chuck Berry goes on trial for the second time, 1961
Cyclone intensifies near India, 1999
General Interest
Statue of Liberty dedicated, 1886
Congress enforces prohibition, 1919
Julia Roberts born, 1967
George Bernard Shaw's Mrs. Warren's Profession is performed in New York, 1905
President Bill Clinton signs the Digital Millennium Copyright Act into law, 1998
Old West
Workers complete the famous Gateway Arch in St. Louis, Missouri, 1965
Grover Cleveland dedicates Statue of Liberty, 1886
Princeton-Chicago football game is broadcast across the country, 1922
Vietnam War
Khrushchev orders withdrawal of missiles from Cuba, 1962
U.S. officials deny any involvement in bombing of North Vietnam., 1964
Viet Cong commandos raid U.S. airfields, 1965
World War I
German sailors begin to mutiny, 1918
World War II
Italy invades Greece, 1940

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